Return Policy

Return Policy

Chateau Hi offers complimentary return shipping. We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.

Items from the listed categories below are considered to be "Final Sale" and are therefore ineligible for return. Items purchased from Sale are also not eligible for return or exchange.

  • Cosmetics
  • Customized Items
  • Fragrances 
  • Hosiery / Housewares
  • Lingerie
  • Skincare
  • Swimwear 
  • Special Orders
  • Sale

Start a return by filling out this form.

Contact Us if you need further guidance. 

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